HouseSimple Online Estate Agents – Reviews

So, online estate agents were meant to be the next big thing ey? It’s not working out like that from where I’m standing. There’s a whole host of them – some that have been around for 10 years in fact. The biggest is PurpleBricks as we know. But today’s article is all about HouseSimple Reviews and what they get up to.

HouseSimple and the rest of the online estate agents have taken less than 4% of the total market. This number has shrunk from a previous high of 5%. So what’s going on and why aren’t the public trusting these online agencies?

HouseSimple do not have the best online reputation management I have ever seen – let me clear that up from the beginning. They were (heavily) promoting their Trustpilot reviews up until recently. The ‘review’ link right at the bottom of their website footer still links to their Trustpilot reviews.

So, let’s take a closer look at those reviews (it’s pretty grim, let me warn you)

HouseSimple reviews
HouseSimple reviews

It’s not pretty. They aren’t actually ranked in any categories but if they were they would be ranked a disappointing 77th out of 99 Estate Agents. I took some time to go through some of their individual reviews (which were verified of course). Let’s take a look:

HouseSimple reviews
HouseSimple reviews

Phew, that was a long review – I couldn’t fit it into my snipping tool 🙁

OK, here’s a shorter, but equally brutal, one:

HouseSimple Reviews
HouseSimple Reviews

Their reviews on Trustpilot are terrible. Only 50.3% of their customers would recommend them. They have a whopping fifty two 1 star reviews. Not only that but you, as a customer, get charged even if they don’t sell your property.

Taken directly from their website:

HouseSimple sold 54.23% of houses listed in 2015 in the same year (1st January 2015 – 31st December 2015). 

So folks, that’s a lot of money to be giving to an online estate agent with just over a 50% chance of selling your property.

Not good at all.

Are the other online estate agents such as Purplebricks, Tepilo, Emoov and Yopa any better?

Stay tuned… you’ll all find out soon.

HouseSimple Review
  • Value for money
  • Customer service
  • Trustpilot feedback
The Good
The Bad

On one of their packages you pay even if you don't sell

Terrible feedback on Trustpilot

Carol Lewis

Carol Lewis is a respected property journalist with an enthusiasm for anything to do with property. She is the senior member of the Estate Agents London News journalist team but also writes for other respected magazines and newspapers. Her background is in property, investments and video production. Carol has worked on publicity campaigns for a large number of organisations but now runs this not-for-profit blog. Her main aims are to educate the public and drive up standards in estate agency.

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